Shopping & Shipping Policy

Last Updated: August 30, 2026

Thank you for shopping with us. We aim to provide a smooth, secure, and reliable shopping experience for every customer.

1. Order Processing

• Orders are processed after payment/order confirmation.

• Orders are normally processed within 1–3 business days.

• Orders placed on weekends or public holidays may be processed on the next business day.

• Once your order has been shipped, you will receive shipping information where tracking is available.

2. Shipping

We currently offer shipping to selected locations.

Estimated delivery time may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Estimated delivery: 3–7 business days.

Delivery times are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any applicable additional charges, taxes, or duties imposed by local authorities are the customer's responsibility unless otherwise stated at checkout.

4. Order Tracking

When tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for the tracking information to become active after shipment.

5. Incorrect Address

Customers are responsible for providing the correct and complete delivery address.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

6. Delayed or Lost Orders

Although we work with reliable shipping providers, unexpected delays can sometimes occur.

If your order appears to be significantly delayed or is reported as lost, please contact our customer support so we can assist you.

7. Damaged Items

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide your order number and clear photos of the damaged product and packaging so we can review the issue.

8. Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible.

9. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review that policy before making a purchase.

10. Customer Support

If you have questions about your order, shipping, or delivery, please contact our customer support team.

Email: [Your Support Email]

We appreciate your trust and thank you for shopping with us.